Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every result is uncertain, and previous outcomes do not influence future outcomes. A winning streak does not mean a further win is due, while a loss does not create an obligation or opportunity to keep playing. Strategies, systems and predictions cannot remove the chance of losing money.

Only gamble with money you can afford to lose after covering your normal living costs and financial commitments. Your gambling budget should come from spare money, never from rent, mortgage payments, bills, food, savings intended for important needs or borrowed funds. Do not use credit, loans or another person’s money to continue playing.

Before you start

• Decide how much time and money you can spend before you begin.
• Treat your chosen budget as a maximum, not a target that must be used.
• Set a time to stop and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Keep gambling separate from household money and other essential accounts where possible.
• Do not chase losses by increasing stakes, playing for longer or trying to win back money quickly.
• Take regular breaks and make time for work, family, friends, hobbies and other activities.
• Remember that gambling outcomes are based on chance and that no result is certain.

A budget can help you make decisions before emotions influence your play. It may also help to record deposits, withdrawals, time spent gambling and the effect gambling has on your day-to-day life. Reviewing this information regularly can make patterns easier to identify.

Use safer gambling tools

Account management tools can help you stay within limits you choose in advance. Depending on the features available to you, you may be able to set deposit, spending, loss or time limits, request a temporary break, or restrict access to your account. Limits are intended to support your decisions, but they should be used together with a realistic budget and regular breaks.

Setting limits

Choose an amount and period that reflect what you can genuinely afford. Consider all of your gambling activity, not just one session or one type of game. A limit should not be set at an amount that would affect your essential expenses. If you are unsure what is affordable, avoid depositing or playing until you have reviewed your finances and considered speaking with an independent financial or gambling support service.

Taking a break

A temporary break can be useful if gambling is taking more time or attention than intended. During a break, do not look for another account or service to continue gambling. Remove saved payment details where appropriate, avoid gambling advertising and spend time on activities that do not involve gambling. A break can also give you space to consider whether further support is needed.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you request self-exclusion, follow the instructions provided through the available account support process. Do not attempt to open another account or use someone else’s account during the exclusion period. If you believe you may be unable to control your gambling, self-exclusion and professional support should be considered promptly.

Restrictions and limits may take effect according to the applicable process and the information shown when you request them. You remain responsible for stopping play and not attempting to bypass a restriction. If a tool does not work as expected, stop gambling and seek assistance through the available support channel rather than continuing to play.

Recognise when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it affects your time, relationships, work, study, health, mood or ability to meet financial responsibilities. Early action can reduce the impact and make it easier to regain control.

Warning signs may include

• Spending more money or time gambling than you planned.
• Trying to stop or cut back but finding it difficult to do so.
• Chasing losses or believing a win is needed to fix a financial problem.
• Gambling with money set aside for bills, food, rent, savings or other essentials.
• Borrowing money, selling belongings or using credit to gamble.
• Hiding gambling activity, losses, transactions or account information from people close to you.
• Feeling restless, irritable, anxious or low when you try to stop.
• Thinking about gambling frequently or planning your day around gambling.
• Missing work, study, appointments or social commitments because of gambling.
• Arguing with family or friends about gambling or withdrawing from usual activities.
• Gambling to escape sadness, stress, loneliness, boredom or other difficult feelings.
• Continuing to gamble despite financial, personal, legal or health-related consequences.

One or more of these signs may be a reason to pause and seek support. You do not need to wait for a serious crisis before asking for help. Speaking confidentially with a qualified gambling counsellor, healthcare professional or trusted person can be a useful first step.

If you are worried about someone else

Family members and friends can also be affected by gambling. Choose a calm time to explain what you have noticed, use non-judgemental language and focus on the impact rather than blame. You cannot control another person’s gambling, but you can set boundaries around money, protect shared finances and encourage them to seek professional help. Support is also available for people affected by someone else’s gambling.

Getting help in Australia

If gambling is causing concern, consider contacting an Australian gambling support service such as Gambling Help Online, a state or territory gambling help service, or a qualified healthcare professional. These services can provide confidential information, counselling and practical assistance with gambling, financial stress and related concerns. You can seek support for yourself or for a family member, friend or colleague.

You may also wish to speak with your bank about managing transactions, a financial counsellor about debts and budgeting, or a doctor or mental health professional about stress, anxiety, depression or other concerns. Gambling problems can occur alongside other difficulties, and addressing those issues together may improve your ability to make lasting changes.

What to do now

1. Stop gambling and do not make another deposit while you decide what support you need.
2. Review your recent gambling activity and identify any money or time that has been lost.
3. Apply an appropriate limit, break or self-exclusion restriction through the available account process.
4. Tell someone you trust what is happening and ask them to support your plan.
5. Contact a gambling support service or healthcare professional for confidential guidance.
6. If debt or financial pressure is involved, seek independent financial counselling and avoid borrowing to gamble.
7. If you feel at immediate risk of harming yourself or someone else, contact emergency services or attend the nearest hospital.

Run4win Casino can provide information about the safer gambling tools available through your account and explain the general process for requesting a break or restriction. We cannot decide your budget for you, recover gambling losses or guarantee that gambling will remain risk-free. The most important step is to stop and seek independent help when gambling no longer feels enjoyable or manageable.

You must meet all applicable legal age and location requirements before using an online gambling service. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keeping your account details private helps protect you and supports safer account management.